Original Artwork:  ISEE wants you to love your new art piece.  If the artwork does not quite work or meet your expectations, we will offer a seven (7) day return or exchange.  We will issue you a refund upon receiving the return of our artwork.  You must use the original packaging and the artwork must not be damaged. With respect to damaged artwork, we package all artwork in custom built art boxes to ensure safe delivery, so receiving damaged art is a rare occurrence. If you receive a damaged piece of art, contact us within 48 hours. Please save the box and all packaging material.  We must have these items in order to process the claim.

Commissioned Artwork:  Commissioned artwork is a contractual agreement between you and ISEE for a specific project.  Before the artists begin working on your commissioned project, ISEE will take a 50% non-refundable deposit.  The deposit is to assure that the artists will be paid for their time and materials.  Once the commissioned art piece is completed, we will either send you a high-resolution image of the work or you can visit our gallery to review the work before finalization. If you accept it, we will charge your credit card the remaining 50% and ship the artwork to you.  If for some reason you are not entirely satisfied when you see the review, you and the artists can work together to make small modifications. There are no returns once you take possession of the art as this is a special order.

Commissioned Motivational Art Collection – If you are not 100% satisfied with your commissioned motivational art project upon receipt, we will exchange your item, refund your money, or credit your account. We’ll do whatever it takes to make it right!

Please note: Engraved, imprinted and custom merchandise may not be canceled, exchanged, changed or returned after you have given us final approval. With respect to our imprinting processes on promotional products, we reserve the right to ship and bill up to 20% over or under the quantity ordered. If your order was placed by credit card, a refund will be processed upon receipt of your returned merchandise, less shipping charges. Please allow 30-60 days for the credit to appear on your credit card statement, or a refund check to be processed and mailed.

Fine Art Prints:  ISEE prints on the best paper on the market with a fine art printer and each work is created custom just for you and non-returnable.  However, we are happy to work with you to immediately resolve any correction or damage that might occur to meet your satisfaction.  If your work is damaged or you received the wrong image, please contact us within 7 days of receipt of your order.

Art Products and Supplies:  We will accept return and/or exchange of our supplies within 15 days.  The supplies must be in their original condition without any damages or used.   You will need to complete “Return Order Form” that we attach to each of the shipped order.  Please ship it Feder Ex Ground/UPS or insured USPS to the attention of ISEE Artists Gallery, 12340 Seal Beach Blvd., Ste. B648, Seal Beach, CA 90740.  We cannot accept returns sent C.O.D.

Return Process:  When you first receive your purchase, save the original packaging. Repackage the art in its original box and contact us at sales@iseegallery.com or (562) 252-5598.  We will then issue you a prepaid FedEx shipping label to affix to the box and ship from any FedEx location.  Items must be shipped via FedEx within 7 days of receiving the order.  Art that is returned damaged will not be refunded.  Photographs that are returned wrinkled, dented, or smudged due to mishandling will incur a handling fee based on the size of the piece.