Commissioned Artwork: Commissioned artwork is a contractual agreement between you and ISEE for a specific project. Before the artists begin working on your commissioned project, ISEE will take a 50% non-refundable deposit. The deposit is to assure that the artists will be paid for their time and materials. Once the commissioned art piece is completed, we will either send you a high-resolution image of the work or you can visit our gallery to review the work before finalization. If you accept it, we will charge your credit card the remaining 50% and ship the artwork to you. If for some reason you are not entirely satisfied when you see the review, you and the artists can work together to make small modifications. There are no returns once you take possession of the art as this is a special order.
Commissioned Motivational Art Collection – If you are not 100% satisfied with your commissioned motivational art project upon receipt, we will exchange your item, refund your money, or credit your account. We’ll do whatever it takes to make it right!
Please note: Engraved, imprinted and custom merchandise may not be canceled, exchanged, changed or returned after you have given us final approval. With respect to our imprinting processes on promotional products, we reserve the right to ship and bill up to 20% over or under the quantity ordered. If your order was placed by credit card, a refund will be processed upon receipt of your returned merchandise, less shipping charges. Please allow 30-60 days for the credit to appear on your credit card statement, or a refund check to be processed and mailed.
Fine Art Prints: ISEE prints on the best paper on the market with a fine art printer and each work is created custom just for you and non-returnable. However, we are happy to work with you to immediately resolve any correction or damage that might occur to meet your satisfaction. If your work is damaged or you received the wrong image, please contact us within 7 days of receipt of your order.
Art Products and Supplies: We will accept return and/or exchange of our supplies within 15 days. The supplies must be in their original condition without any damages or used. You will need to complete “Return Order Form” that we attach to each of the shipped order. Please ship it Feder Ex Ground/UPS or insured USPS to the attention of ISEE Artists Gallery, 12340 Seal Beach Blvd., Ste. B648, Seal Beach, CA 90740. We cannot accept returns sent C.O.D.